Key skills every program manager should develop

jamesbawtree
Sep 2, 2025
4 min read

Program management is a complex discipline that requires a unique blend of skills to successfully oversee multiple related projects and achieve strategic business goals. A program manager must navigate diverse teams, manage risks, and align projects with organisational objectives. Developing the right skills is essential for anyone looking to excel in this role and drive impactful results.

Essential skills for effective program management

To thrive in program management, professionals need to cultivate a variety of skills that span leadership, communication, and strategic thinking. Here are some of the most critical skills every program manager should develop:

1. Strategic thinking and vision

Program managers must see the bigger picture. This means understanding how individual projects fit into the broader organisational strategy. Strategic thinking involves:

Aligning program goals with business objectives.
Anticipating future challenges and opportunities.
Making decisions that support long-term success.

For example, a program manager overseeing a digital transformation program should ensure that each project contributes to improving customer experience and operational efficiency, not just delivering isolated technical solutions.

2. Leadership and team management

Leading multiple project teams requires strong leadership skills. Program managers should be able to:

Motivate and inspire diverse teams.
Resolve conflicts and foster collaboration.
Delegate tasks effectively while maintaining accountability.

A program manager who can build trust and encourage open communication will create a productive environment where teams can thrive.

Eye-level view of a conference room with a program manager leading a team meeting

3. Communication and stakeholder engagement

Clear communication is vital in program management. Program managers interact with various stakeholders, including executives, project managers, and clients. Key communication skills include:

Presenting complex information clearly and concisely.
Listening actively to stakeholder concerns.
Managing expectations and providing regular updates.

For instance, when reporting program progress to senior management, a program manager should highlight key achievements, risks, and mitigation plans in a straightforward manner.

4. Risk management and problem solving

Programs often face uncertainties and challenges. Effective program managers must:

Identify potential risks early.
Develop contingency plans.
Solve problems quickly and creatively.

Consider a program manager handling a construction program who anticipates supply chain delays and proactively sources alternative suppliers to keep the program on track.

5. Financial acumen and resource management

Managing budgets and resources across multiple projects is a core responsibility. Program managers should be skilled in:

Budget planning and cost control.
Allocating resources efficiently.
Monitoring financial performance.

For example, a program manager might reallocate resources from a low-priority project to a critical one to ensure overall program success.

Developing program management skills through training

Building these skills often requires formal education and practical experience. Engaging in program management training can provide structured learning, tools, and techniques to enhance your capabilities. Training programs typically cover:

Program lifecycle management.
Leadership and communication strategies.
Risk, benefit and financial management.

Such training helps program managers stay current with industry best practices and improve their effectiveness in managing complex programs.

Close-up view of a person taking notes during a program management training session

Which certification is best for program management?

Obtaining a certification can validate your skills and boost your career prospects. Several certifications are recognised globally, but the best choice depends on your career goals and industry. Popular certifications include:

Certified Practicing Project Director (CPPD) or Certified Practicing Senior Project Manager (CPSPM) by AIPM: are the competency based qualifications that assess management of multiple concurrent projects.
Program Management Professional (PgMP) by PMI: Ideal for experienced program managers, focusing on advanced program management concepts.
PRINCE2 Programme Management (used to be called Managing Successful Programmes (MSP)): Widely used in the UK and Australia, PRINCE2 Programme Management provides a framework for managing transformational change.
Project Management Professional (PMP) and PRINCE2 Project Management: While PMP and PRINCE2 Project Management focuses on project management, it is valuable for program managers to understand project-level execution.

Choosing the right certification involves considering your current experience, the industries you work in, and the recognition of the certification in your region.

High angle view of certification documents and a laptop on a desk

Practical tips to enhance your program management skills

Beyond formal training and certification, here are actionable recommendations to develop your program management skills:

Seek mentorship: Learn from experienced program managers who can provide guidance and feedback.
Practice active listening: Improve communication by truly understanding stakeholder needs.
Use program management tools: Familiarise yourself with software that helps track progress, risks, and resources.
Stay updated: Follow industry trends and best practices through webinars, articles, and professional groups.
Reflect and adapt: Regularly review your program outcomes and adjust your approach to
improve continuously.

By integrating these habits into your daily work, you can become a more effective and confident program manager.

Embracing continuous growth in program management

The role of a program manager is dynamic and challenging. Developing key skills such as strategic thinking, leadership, communication, risk management, and financial acumen is essential for success. Combining practical experience with formal program management training and certification can significantly enhance your capabilities.

Investing in your professional growth not only benefits your career but also contributes to the success of the programs you manage and the organisations you serve. Keep learning, stay adaptable, and lead your programs to achieve outstanding results.